Zoori Cosmeceuticals (“Zoori”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website https://zooriindia.in/ (“Website”), contact us, book services, purchase products, make payments, or interact with our advertisements on platforms like Meta (Facebook/Instagram) and other digital platforms.
By using our Website and services, you agree to the terms of this Privacy Policy.
1. Who We Are
Zoori Cosmeceuticals was founded in 2021 in Mumbai, Maharashtra, with a vision to provide science-backed, safe, and affordable cosmetic treatments for skin, hair, and aesthetic concerns. Our services and products are designed to support better outcomes while prioritizing patient care and safety.
2. Information We Collect
We may collect the following types of information:
A) Personal Information You Provide
When you fill a form, book an appointment, make a purchase, or contact us, we may collect:
• Full Name
• Mobile Number
• Email Address
• City/State
• Shipping/Billing Address (for product orders)
• Order details (products/services selected)
• Communication details (messages, inquiries, feedback)
B) Health / Consultation Related Information (If Shared Voluntarily)
If you choose to share information during consultation booking or inquiry, we may collect:
• Skin/hair concern details
• Treatment preferences
• Photos (only if you upload/share them)
• Any other information you voluntarily provide
Note: We do not request unnecessary sensitive information. Please share only what is required.
C) Payment Information
Payments on our Website may be processed via third-party payment gateway providers.
We do not store your full card details (card number, CVV, expiry) on our servers.
Payment-related data may include:
• Transaction status (success/failure)
• Payment reference ID
• Order amount and timestamp
D) Automatically Collected Information
When you visit our Website, we may automatically collect:
• IP address
• Browser type and device information
• Pages visited, clicks, and session data
• Date/time of access
• Referral source (how you came to our site)
3. How We Use Your Information
We use your information to:
• Provide and manage our services (appointments, consultations, support)
• Process orders, deliveries, and payments
• Confirm bookings and send service/order updates
• Respond to your queries and provide customer support
• Improve our Website performance and user experience
• Prevent fraud, misuse, and unauthorized access
• Comply with legal and regulatory requirements
• Run marketing campaigns and measure ad performance (including Meta Ads)
4. Advertising, Meta Pixel & Analytics
We may use tools such as:
• Meta Pixel / Meta Conversions API
• Google Analytics or similar analytics tools
These help us:
• Understand how users interact with our Website
• Track conversions (like form submissions or purchases)
• Improve ad targeting and marketing performance
• Show relevant ads on platforms like Facebook/Instagram
These platforms may use cookies and tracking technologies to collect data as per their own privacy policies.
You can manage ad preferences from your Meta account settings.
5. Cookies Policy
Cookies are small files stored on your device that help us improve Website experience.
We may use cookies to:
• Keep the Website functional and secure
• Analyze traffic and user behavior
• Remember preferences
• Support marketing and ad campaigns
You can disable cookies through your browser settings, but some Website features may not work properly.
6. Sharing of Information
We do not sell your personal data.
We may share your information only when necessary with:
A) Service Providers
• Payment gateway partners
• Delivery/logistics partners (for product delivery)
• Website hosting and IT service providers
• Customer support tools (WhatsApp/email services)
B) Advertising & Analytics Partners
• Meta (Facebook/Instagram)
• Other analytics or marketing platforms
C) Legal Requirements
We may disclose information if required by:
• law enforcement authorities
• court orders
• government regulations
• legal compliance obligations
7. Data Security
We use reasonable security measures to protect your data, including:
• SSL encryption (HTTPS)
• Secure payment processing via payment partners
• Limited access controls
• Regular monitoring of website security
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your data only for as long as required to:
• Provide services and fulfill orders
• Maintain records for customer support
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements
9. Your Rights & Choices
Depending on applicable laws, you may request:
• Access to your personal information
• Correction of incorrect information
• Deletion of your data (subject to legal retention requirements)
• Withdrawal of consent for marketing communication
To request any of the above, contact us using details in the “Contact Us” section.
10. Third-Party Links
Our Website may contain links to third-party websites (social media, payment partners, etc.).
We are not responsible for the privacy practices of those external websites.
11. Children’s Privacy
Our Website and services are not intended for children under 18 years.
We do not knowingly collect personal data from minors. If such data is shared accidentally, please contact us for deletion.
12. Compliance with Indian Laws
We follow applicable Indian privacy and data protection requirements including:
• Information Technology Act, 2000
• SPDI Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDP Act) (as applicable)
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or your data, contact:
Zoori Cosmeceuticals
Mumbai, Maharashtra, India
Phone: +91 7045900075
Email: admin@zooriindia.in
